Our warehouse team works efficiently to meet our next day delivery commitments, for this reason we cannot guarantee that we will be able to cancel an order once it is placed.

If you would like to cancel an order please get in touch with us ASAP via our contact options below.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

If you've made an order and need the address changed please get in touch with us ASAP using a contact option below.

Generally we can change an address for an order, however some couriers have deadlines so its critical you reach out as soon as you can.

If we can't change the address in time we will get the package returned to us and resend it to your correct address.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

Once you’ve placed your order, you’ll receive a confirmation email from us.

When your order is on its way you’ll also receive another email from the courier with your tracking number.

Keep an eye out for these emails in your inbox (and junk folder too). It can take up to 24 hours to receive tracking information.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don't have any control over these charges, we can't cover them for you.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

We ship orders Monday - Friday and work public holidays to maintain our lighting fast delivery times. If we could send orders out on the weekend we would, however the couriers do not operate on non business days!

For next day delivery orders MUST be placed before 1pm, if you have an urgent request please get in touch with our team via the contact options below and we may be able to arrange a courier delivery.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

As our team have been purchasing and finding vintage clothing around the globe for years we understand that returning an item can be disappointing so we've made the process as easy as possible.

Orders can be returned for a store credit, within 14 days of receiving your order. We will only accept returns for products that have been approved via our returns portal. You will also need to cover the cost of return postage unless the item is faulty. Please read our sneaker returns policy below if you are seeking to return sneakers.

Paid with AFTERPAY?

Once your return has been processed you'll receive a full store credit for you return, so you'll be able to shop again straight away while continuing to pay the remaining Afterpay payments.

sneaker returns?

Due to the nature of our consignment sneaker platform, we are unable to offer refunds, exchanges or swaps of any kind - including if you ordered the wrong size.

So please make your purchase carefully.

The good news is you can always resell with us if you no longer want your item.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

We're so sorry if we've sent you a faulty or incorrect item. To make a return, follow the steps below so we can resolve this for you ASAP.

Head to our returns portal using the button above and enter your email address and order number. Select the item you need to return and select 'faulty' as the reason for returning and upload clear photos of the issue so the team can process the return asap.

The return status will update to "pending approval" and our team will get back to you with a resolution within 24 hours.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805

All items returned back to us are issued a store credit via email within a few hours of arriving back at our warehouse facility. Your store credit is valid for 12 months and can be used on all products!

As much as we strive to be, we're not perfect. If you've received a faulty item, check out our faulty information in the drop down above.

Still need help? You can get in touch via live chat, email sales@restatedvintage.com or text at +61 488 824 805